Restoration

When you select Restore, the restore page opens and displays the following options. Before starting the restore process, you will need to enter your password (if set). Then confirm your password to prevent any unintentional action. It will restart your computer and enter the restoration environment.

·         Completely Restore System to Factory Defaults

This option will return your computer to its factory default settings. After the restore process, all files and settings, and all updates or software installed since the computer was first used will be deleted.

We recommend this recovery if your computer is infected by a persistent virus or malware, or if other recovery options fail.

·        Restore Operating System and Retain User Data

This option will return Windows to the same state as when purchased, but will transfer files from user accounts to C:\backup. Updates and software installed since the computer was first used will be deleted or will not function until reinstalled. Please note this option will not remove persistent viruses or malware.

After recovery, you may create new user accounts and transfer retained files from old user accounts (found in C:\backup).

If this option fails to repair your computer, please select Completely Restore System to Factory Defaults and recover the system again.

·         Reinstall Drivers and Applications

If you choose Reinstall Drivers and Applications, Gateway Recovery Management opens a new page that contains a list of available software and/or drivers for your model.